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Raise a Compliment / Concerns / Complaints - The Register

We have a clear process for all compliments, concerns and complaints (CCC) made about:

The site

Our service

The members registered with us

Students registered with us

To register your CCC with us please complete the contact form, our response times are as follows:

 

response complaint compliment comment
Acknowledgement 72 hrs 72 hrs 72 hrs
Sent to panel* for… Investigation Comment Review
Report compiled 12 working days 12 working days 12 working days
Recommendations** agreed and followed-up 7 working days 7 working days 7 working days
Follow up review 30 working days 15 working days 15 working days

*our panel will follow a strict criteria underpinned by the code of conduct and standards set by the register for all members and users.  The panel is carefully selected through an interview process and will be committed to the ethics of the Register and its members, users alike.

**recommendations include the removal of, or access denied to a member / student or customer from our site and its network

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